Essay question back button doesnt work

[lamma]

During preview and publish, I am able to type into the box for the essay question, but am unable to edit using the back button. The only way I can edit is to highlight and delete. Is this a glitch in the product itself? or am I doing something wrong?

[beeneeb]

Hi lamma,

It sounds like you may have a corrupt installation of the Flash Player. Would you mind reinstalling it by using the method below?

*******Please do the following in Internet Explorer.

Uninstall your current version of the Flash Player. Follow the steps here:
Uninstall Flash Player | Windows

Download the latest version of Flash:
Adobe - Install a different version of Adobe Flash Player

After that, restart your computer and try to replicate the issue. If you continue to have problems, please let me know.

[lamma]

Thanks, I will give it a try!

[lamma]

Brian, this is also happening when my clients view it on their computers as well. Just so I understand the process, is this embedded into my articulate files, so that all viewers of the published product/module have this problem, or is it based on client computers? If so, is this a common issue? The module will ultimately be published with the online option through an LMS.

[beeneeb]

Hi lamma,

I've never heard of this issue before. However, it sounds like it could be due to Flash Player corruption. If that doesn't resolve the issue, we'll try some other steps.