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02-17-2011, 03:10 PM
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# 1 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Engage interactions refuse to open after audio added
Hello,
I'm having a big problem with my interactions. They open fine, audio is recorded. They are saved and closed. The next time we reopen them, it says the interaction can not be found. I can see it/find it, but it refuses to link to it. Help! |
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02-17-2011, 03:13 PM
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# 2 | ||
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Moderator
 
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Engage interactions refuse to open after audio added
Hi hstokes,
Is the Engage interaction located on a network drive or is the target path greater than 256 characters? Also, does the file name of the interaction contain special characters?
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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02-17-2011, 03:21 PM
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# 3 | ||
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Member
Join Date: Jan 2011
Posts: 14
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Re: Engage interactions refuse to open after audio added
Saving to the computer (not out on the network), no special characters. I don't think the file name is too long but I'm trimming it up and seeing what happens.
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02-17-2011, 03:22 PM
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# 4 | ||
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Moderator
Join Date: Jul 2007
Location: Oklahoma
Posts: 6,651
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Re: Engage interactions refuse to open after audio added
If you continue to have problems, please submit a support case to us by using the link below:
Articulate Support - Contact
__________________
Brian Batt Senior Customer Support Engineer Articulate - Empowering Rapid E-Learning www.articulate.com You twitter? Follow me here. E-Learning Heroes, the new Articulate community site, is now available! Come join and check out the new forums, tutorials, downloads, and more! |
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