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Old 02-17-2011, 03:10 PM   # 1
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Default Engage interactions refuse to open after audio added


Hello,

I'm having a big problem with my interactions. They open fine, audio is recorded. They are saved and closed. The next time we reopen them, it says the interaction can not be found. I can see it/find it, but it refuses to link to it. Help!
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Old 02-17-2011, 03:13 PM   # 2
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Default Re: Engage interactions refuse to open after audio added


Hi hstokes,

Is the Engage interaction located on a network drive or is the target path greater than 256 characters? Also, does the file name of the interaction contain special characters?
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Old 02-17-2011, 03:21 PM   # 3
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Default Re: Engage interactions refuse to open after audio added


Saving to the computer (not out on the network), no special characters. I don't think the file name is too long but I'm trimming it up and seeing what happens.
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Old 02-17-2011, 03:22 PM   # 4
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Default Re: Engage interactions refuse to open after audio added


If you continue to have problems, please submit a support case to us by using the link below:

Articulate Support - Contact
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